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Orders will be shipped using either DPD or FedEx. The shipping costs are calculated at checkout and depend on your shipping country and the number of items that you ordered.

Once your order has been shipped, you will receive a Track & Trace e-mail containing the information to track your order. With this Track & Trace information you can follow the status of your shipment.

Products or services ordered from our MOV At The Movies Webshop may be subject to import duties and taxes. You, the customer, will be responsible for payment of any such import duties and taxes. We have no control over the lenght of time your order will be held at customs for clearance and suggest that you contact customs directly for more information. 

For a list of shipping countries, rates and carriers, please visit our Shipping page.

When the ordered item is in stock, we always aim to dispatch your order as soon as possible.

The pre-order articles have an (expected) release date listed on the product page. We usually ship out these pre-order articles several days before the release date, to ensure that you will receive the record on - or as close as possible to - the release date.

If you place an order with both pre-order items and items the MOV At The Movies Shop has in stock, your entire order will be shipped on the latest pre-order date of any of the pre-ordered items. If you do not wish to wait, please place separate orders.

If you have any questions about your order, please contact us at support@soundfactory.zendesk.com. Please clearly mention your order number and we will do our best to assist you.

If you wish to cancel your order, please contact us at support@soundfactory.zendesk.com stating your order number. Please note that once our Warehouse has started preparing your order for shipment, or when you have received a shipment confirmation e-mail, we cannot cancel your order.

If you are not satisfied with any of the items you have received from us, or if any of the ordered items you've received are inaccurate or defective, please contact us at support@soundfactory.zendesk.com within fourteen (14) days after delivery.

Ordered items will only be considered for a refund if they are returned in the original packaging and in new condition without broken plastic seal. For the full Terms and Conditions regarding returns, please visit our Terms and Conditions Page.

When the product page specifies that the first ‘x’ amount of orders receive low numbers, the number on your article will not correspond to the consecution of orders placed.

For example: the first 100 orders will receive a low number, but that does not mean that the first order will receive item 0001, the second order will receive 0002, etc. In this case the first 100 orders will receive a low number, but these low numbered items are shipped out at random amongst those first 100.